Discussion:
Email activities trigger or run more than once
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Steve
2010-05-07 01:35:01 UTC
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We have a workflow that triggers on a contact attribute change that sends an
email to the contact. The contact may often, but not always, receive more
than one email and we can see multiple activities that sent the email. Id
there a config or something that attempts to resend an email if it is not
sent immediatly due to a poor system response or similar? Is this in the CRM
server or router?
unknown
2010-07-12 07:20:45 UTC
Permalink
Hi I am having this same issue at a client. I recently added a group of workflows to send off emails and help control some data etc. and the workflows are running like crazy, the same workflow runs more than 10 times in a row in some cases.

I created a VPC with CRM and restored their database to it to try and replicate the problem and could not. So I am inclined to belive this may be a server related issue.



Steve wrote:

Email activities trigger or run more than once
06-May-10

We have a workflow that triggers on a contact attribute change that sends a
email to the contact. The contact may often, but not always, receive mor
than one email and we can see multiple activities that sent the email. I
there a config or something that attempts to resend an email if it is no
sent immediatly due to a poor system response or similar? Is this in the CR
server or router?

Previous Posts In This Thread:

On Thursday, May 06, 2010 9:35 PM
Steve wrote:

Email activities trigger or run more than once
We have a workflow that triggers on a contact attribute change that sends a
email to the contact. The contact may often, but not always, receive mor
than one email and we can see multiple activities that sent the email. I
there a config or something that attempts to resend an email if it is no
sent immediatly due to a poor system response or similar? Is this in the CR
server or router?


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