User had 4 contacts with birthdays...i removed them all...went online
offline then back online...popup window still there. I even installed rollup
package 1 for CRM 3.0 client...no change in results. I am thinking this is a
result of reassigning sales reps with corresponding sales managers in
crm...if i had a way to see the offending read-only record, we could fix
it...
Post by ScottI have gone the route of completely uninstalling the client/sql/databases on
the laptop...same problem exists when i reinstall..How do i turn on tracing?
I am sure it has something to do with a specificrecordas the accounts each
member of our sales team handles does on occasion change between sales reps.
I just need to determine exactly whichrecordis causing the problem..
Post by ScottI am not one to just throw patches at a sysem that is working for everyone
but one user. I have done an internet search and theonlything that comes
back with regards to this problem is reported inCRM2.0 and was fixed in
3.0 which is what i am on.
CRM3.0 running on a laptop withCRMlaptop client(offline) installed.
Every
20 minutes or so, a pop -up stating "Thisrecordisread-onlyin
Microsoft
CRM. Changes will not be synchronized to the MSCRMSystem". I cannot
find
anything online other than a KB article that this was fixed in version 3.0.
Any ideas? Or better yet...any ideas how to determine whichrecordis
marked
"readonly"?
Have you installed all of latest server and client updates?
Scotthttp://www.microsoftcrmhouston.com
OK, so you checked the client and you confirmed that the OutlookCRM
Client is the same version as your other users running the offline
client on similiar machines.
It sounds to me like arecordis Inactive or has been reassigned to a
different owner (but that is just a guess). If it were my client, I
would Go Offline and the Go Back Online, wait 20 minutes,and if
theerrorappears again then uninstall it from the PC. Uninstall the SQL
Database being used to store the OfflineCRMData on the clients
machine and then reinstall. You could turn tracing on and start
digging through the log files, but removal of theCRMClient is not to
time consuming and has the greatest chance of resolving your issue in
the least amount of time. I am not 100% confident this will work for
you, but if you are coming up blank on internet searches this is the
most logical next step.
Scottwww.microsoftcrmhouston.com- Hide quoted text -
- Show quoted text -
I just thought of this, but go ahead and give it a quick try (cause I
have had this problem before too...just remembered while looking for a
contact in my outlook).
Go to the Outlook contacts for the user and pc where this problem
exists. Put it on phone list and display the birthday field. Sort by
the birthday field so those contacts with birthdays are coming up
first in the list. Export this list (just highlight and copy them to
excel) and then set those with values to "None" without quotes.
When I had this problem (it was over 2 years ago) I remeber vaguely
that some people specified a certain date on or before which caused
this issue, but that was not the case for me. For me it was a problem
with any contact which had a birthday.
Please postback on whether this works so others can find solutions for
the same issue in the future.
Scott
http://www.microsoftcrmhouston.com