Email Router and track in crm icon

[e]

Hello All,

We are using the email router for a client, but we noticed that the icon
next each to each email that gives them the visual clue that the email is
tracked and associated is not showing up.

We looked at the contact record in CRM and the email shows up correctly, but
sometimes emails are not attached and the client can't easly see what has
been attached and not attached.

About the only visual clue is the [CRM: Regarding: contact], but they want
to get the icon back if possible.

Thank You
E

[Dave Ireland]

Hi E,

In the CRM for Outlook, click the CRM menu-->Options. On the E-mail tab,
there is a setting to change which icon is used.

Dave

Post by e
Hello All,
We are using the email router for a client, but we noticed that the
icon next each to each email that gives them the visual clue that the
email is tracked and associated is not showing up.
We looked at the contact record in CRM and the email shows up
correctly, but sometimes emails are not attached and the client can't
easly see what has been attached and not attached.
About the only visual clue is the [CRM: Regarding: contact], but they
want to get the icon back if possible.
Thank You

[r***@hotmail.com]

Post by e
Hello All,
We are using the email router for a client, but we noticed that the icon
next each to each email that gives them the visual clue that the email is
tracked and associated is not showing up.
We looked at the contact record in CRM and the email shows up correctly, but
sometimes emails are not attached and the client can't easly see what has
been attached and not attached.
About the only visual clue is the [CRM: Regarding: contact], but they want
to get the icon back if possible.
Thank You
E