Can not access CRM 4.0 from a client machine after initial setup

Discussion:

(too old to reply)

Joe

2010-02-23 21:31:02 UTC

Hi,
I just finished installing CRM 4.0 and the client side. When I go through
the wizard to connect the server, it is not accepting the intranet address,
"The specified MS CRM server is not available. can not access through the
browser either. I can access it while logged onto the server. I did create
the domain user onto the CRM and gave all roles. The address is:
"http://crm:5555/CPA-CRM/loader.aspx". I am running SBS 2008, and a separate
server for CRM/SQL2005.
Another question: How can I change it where it is only
"http://crm/loader.aspx"

thanks,
Joe

Dave Ireland

2010-02-24 00:10:41 UTC

Permalink

Hi Joe,

Joe - could the firewall be enabled on your SBS server? That might be preventing
connections from client machines. If you cannot access it using the browser,
then don't bother with the Outlook client.

In terms of the URL, you should only need to use http://crm:5555 and then
CRM will fill in the rest assuming you just have the one "CPA-CRM" organization.

Dave

Post by Joe
Hi,
I just finished installing CRM 4.0 and the client side. When I go through
the wizard to connect the server, it is not accepting the intranet address,
"The specified MS CRM server is not available. can not access through the
browser either. I can access it while logged onto the server. I did create
"http://crm:5555/CPA-CRM/loader.aspx". I am running SBS 2008, and a separate
server for CRM/SQL2005.
Another question: How can I change it where it is only
"http://crm/loader.aspx"
thanks,
Jo

Joe

2010-02-24 02:40:01 UTC

Permalink

Thank you for the reply Dave, but I'm not clear with your response, but I did
turn off the firewall on the SBS temporary to see if it was the issue and did
not work. I am not sure what you mean by
"If you cannot access it using the browser, then don't bother with the
Outlook client." How other way will I be able to access CRM.

it is not accepting http://crm:5555 as the intranet addres and I am not able
to connect to http://crm:5555
The server name is crm, I have website "Microsoft Dynamics CRM" listening to
port 5555, and does not have a host header. As I mentioned before, I can
connect to it from the server itself as: http://crm:5555
Thanks,
Joseph
Thanks,
Joe

Post by Dave Ireland
Hi Joe,
Joe - could the firewall be enabled on your SBS server? That might be preventing
connections from client machines. If you cannot access it using the browser,
then don't bother with the Outlook client.
In terms of the URL, you should only need to use http://crm:5555 and then
CRM will fill in the rest assuming you just have the one "CPA-CRM" organization.
Dave

Joe

2010-02-24 02:54:01 UTC

Permalink

Thank you for the reply Dave,
I turned off the firewall temporary and restarted the firewall service, but
still the wizard could not locate the server http://crm:5555. That also
applies attempting to access it through the workstation's browser. I don't
know what you mean by "If you cannot access it using the browser, then don't
bother with the Outlook client." How would I be able to connect to the CRM
otherwise.
As I mentioned before, I can access it through the server's webbrower as
http://crm:5555. The website is called "Microsoft Dynamics CRM" and does not
have a host header. I'm not sure if i need that or not.
Thanks,
Joe

Post by Dave Ireland
Hi Joe,
Joe - could the firewall be enabled on your SBS server? That might be preventing
connections from client machines. >
In terms of the URL, you should only need to use http://crm:5555 and then
CRM will fill in the rest assuming you just have the one "CPA-CRM" organization.
Dave

Joe

2010-02-24 03:06:01 UTC

Permalink

Dave,
I restarted the server and started working. It was the firewall. Thanks for
your help

Dave Ireland

2010-02-24 22:12:22 UTC

Permalink

Hi Joe,

Great news Joe. All I meant was if you can't get in via the browser, then
you won't be able to get in via Outlook. So I was suggesting you troubleshoot
using just the browser version, and once working try the Outlook client.

Glad you are up and running.

Dave

Post by Joe
Dave,
I restarted the server and started working. It was the firewall. Thanks for
your help