Discussion:
Convert Lead to Account, Contact, or Opportunity Error CRM 4.0
(too old to reply)
Christina
2008-12-08 16:45:02 UTC
Permalink
Hi, in CRM 4.0 when I try to convert a Lead to an account, lead or
opportunity it tells me there is an error and to try again. It gives me no
details on the error. But when I try to disqualify a lead it allows me to do
that. So what would cause me not to be able to convert a lead? Thanks.
--
Christina
Darren Liu
2008-12-09 15:24:30 UTC
Permalink
Hi Christina,

Do you have any Plug-in associate with Account or Opportunity? If not,
I believed a platform trace will able to tell you what is wrong.

Darren Liu, Microsoft CRM MVP
Crowe Horwath
http://www.crowecrm.com
Post by Christina
Hi, in CRM 4.0 when I try to convert a Lead to an account, lead or
opportunity it tells me there is an error and to try again.  It gives me no
details on the error.  But when I try to disqualify a lead it allows me to do
that.  So what would cause me not to be able to convert a lead?  Thanks.
--
Christina
MD
2008-12-09 16:21:02 UTC
Permalink
Christina,

Have you turned on Dev Errors on the CRM Server? This can be done by
modifying the Web Config file.

Who owns the Lead you are trying to convert?
This is just a shot in the dark, but I have seen this happen before when
users try to convert leads that are owned by a user that has been disabled in
CRM and the User's AD Account has been deleted.
--
MD
Post by Christina
Hi, in CRM 4.0 when I try to convert a Lead to an account, lead or
opportunity it tells me there is an error and to try again. It gives me no
details on the error. But when I try to disqualify a lead it allows me to do
that. So what would cause me not to be able to convert a lead? Thanks.
--
Christina
Christina
2008-12-10 14:17:04 UTC
Permalink
The error says "The given key was not present in the dictionary."
--
Christina
Post by Christina
Hi, in CRM 4.0 when I try to convert a Lead to an account, lead or
opportunity it tells me there is an error and to try again. It gives me no
details on the error. But when I try to disqualify a lead it allows me to do
that. So what would cause me not to be able to convert a lead? Thanks.
--
Christina
Adi Reuven
2011-10-11 14:25:00 UTC
Permalink
I have the same error it relate to the status code in the lead that you are trying to convert.
Post by Christina
Hi, in CRM 4.0 when I try to convert a Lead to an account, lead or
opportunity it tells me there is an error and to try again. It gives me no
details on the error. But when I try to disqualify a lead it allows me to do
that. So what would cause me not to be able to convert a lead? Thanks.
--
Christina
Post by Darren Liu
Christina,
Have you turned on Dev Errors on the CRM Server? This can be done by
modifying the Web Config file.
Who owns the Lead you are trying to convert?
This is just a shot in the dark, but I have seen this happen before when
users try to convert leads that are owned by a user that has been disabled in
CRM and the User's AD Account has been deleted.
--
MD
Post by Darren Liu
Hi Christina,
Do you have any Plug-in associate with Account or Opportunity? If not,
I believed a platform trace will able to tell you what is wrong.
Darren Liu, Microsoft CRM MVP
Crowe Horwath
http://www.crowecrm.com
e no
to do
ks.
Post by Christina
The error says "The given key was not present in the dictionary."
--
Christina
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