Date on which a Case is resolved ?

[EuroMaverick]

Hello people,

I am pretty sure this is a stupid question, but I don't seem to be able to
find the solution: I am trying to make a list of Cases that have been
resolved since a certain date, using advanced find. I don't seem to find a
date field that contains the date on which the Case was resolved.

Does this not exist or am I missing something else ?

Many thanks in advance !

Regards,

Mav.

[LeonTribe]

On Sep 3, 12:30 am, EuroMaverick

Post by EuroMaverick
Hello people,
I am pretty sure this is a stupid question, but I don't seem to be able to
find the solution: I am trying to make a list of Cases that have been
resolved since a certain date, using advanced find. I don't seem to find a
date field that contains the date on which the Case was resolved.
Does this not exist or am I missing something else ?
Many thanks in advance !
Regards,
Mav.

You got the last modified date on the case and you also have the case
resolution activities on the customer record.

Leon Tribe
Want to hear me talk about all things CRM? Check out my blog
http://leontribe.blogspot.com/
or hear me tweet @leontribe

[MayankP]

my suggestion is to go for case resolution activity created date because last
modified date on case can not be trusted as final resolve date for case..

so your find should look as follows..(to get all cases resolved in this month)

look for cases

Case Resolution (Regarding case)
Status eq Complete
Created on this month
--
Regards,
MayankP
My Blog : http://mayankp.wordpress.com

Post by EuroMaverick
Hello people,
I am pretty sure this is a stupid question, but I don't seem to be able to
find the solution: I am trying to make a list of Cases that have been
resolved since a certain date, using advanced find. I don't seem to find a
date field that contains the date on which the Case was resolved.
Does this not exist or am I missing something else ?
Many thanks in advance !
Regards,
Mav.