Vinny Kelly
2010-09-08 18:34:25 UTC
We are using Dynamics CRM 4.0, on SQL Server 2008 (not that this is
related, but worth noting). I can't remember which rollup we are on,
but I think it is Roll Up 7, maybe 11.
I am trying to do a simple search with or without wildcard characters
for telephone numbers through the CRM API for Contacts by the Business
Phone field.
I have checked on the customization of the entity attribute to ensure
that the Business Phone is a searchable field. To be sure I have re-
published this entity, to ensure that the Business Phone is
searchable.
We do have format mask applied to all telephone fields on our
implementation. The format mask only puts a dash '-' between the
first 3, and the second 3 numbers on this particular telephone field.
I have tried doing searches through the Quick Search field, and no
records ever come up if I am trying to search by telephone number. I
have tried searching in the following ways:
*949*
949*
*949
949
I have verified that there are contacts that have the data that I am
searching for.
If I go to Advanced Find and put the same search criteria, but I
search the Business Phone field specifically for any of the above
criteria, then I get results.
I need this to work, any suggestions?
We have the same functionality working on the Account entity, and it
works fine. It is just the Contacts I can't search by telephone
number. I need to ensure that the search functionality is working
properly on this field.
Any ideas?
related, but worth noting). I can't remember which rollup we are on,
but I think it is Roll Up 7, maybe 11.
I am trying to do a simple search with or without wildcard characters
for telephone numbers through the CRM API for Contacts by the Business
Phone field.
I have checked on the customization of the entity attribute to ensure
that the Business Phone is a searchable field. To be sure I have re-
published this entity, to ensure that the Business Phone is
searchable.
We do have format mask applied to all telephone fields on our
implementation. The format mask only puts a dash '-' between the
first 3, and the second 3 numbers on this particular telephone field.
I have tried doing searches through the Quick Search field, and no
records ever come up if I am trying to search by telephone number. I
have tried searching in the following ways:
*949*
949*
*949
949
I have verified that there are contacts that have the data that I am
searching for.
If I go to Advanced Find and put the same search criteria, but I
search the Business Phone field specifically for any of the above
criteria, then I get results.
I need this to work, any suggestions?
We have the same functionality working on the Account entity, and it
works fine. It is just the Contacts I can't search by telephone
number. I need to ensure that the search functionality is working
properly on this field.
Any ideas?