Microsoft Dynamics CRM 4 for Outlook cannot be installed

[Ryan]

Upon trying to install the Microsoft Dynamics CRM 4 for outlook plug-in I’m
receiving the following error message.

"Microsoft Dynamics CRM 4 for Outlook cannot be installed on a computer
where Microsoft Exchange Server versions prior to Exchange Server 2007 are
installed"

I would like to know whether I need to upgrade my Exchange infrastructure to
Exchange 2007 to enable the use of Microsoft Dynamics CRM 4 for outlook
plug-in, I can’t find any documentation stating that Exchange 2007 is a
pre-requisite or requirement.

Kind Regards

[Michael Höhne]

Exchange 2007 isn't a requirement for the CRM Outlook client, but it seems
you are trying to install onto a machine with an older Exchange version,
probably Exchange 2003. It's not possible to install the Outlook Client in
this environment. However, you can install on every other machine. If it is
a test environment and you want to run the CRM Server and Client on the same
box, then don't use Exchange at all. It's not required and besides eating up
a great amount of resources, it won't help you that much. If it is a test
environment, I recommend to start from scratch. I did the same before and
haven't got to a point to convince the Outlook Client setup that Exchange
isn't installed anymore. Exchange 2007 is available for x64 systems only,
which may be another reason not to go for it.
--
Michael Höhne, Microsoft Dynamics CRM MVP
CRM Blog on http://www.stunnware.com

----------------------------------------------------------

Upon trying to install the Microsoft Dynamics CRM 4 for outlook plug-in I'm
receiving the following error message.
"Microsoft Dynamics CRM 4 for Outlook cannot be installed on a computer
where Microsoft Exchange Server versions prior to Exchange Server 2007 are
installed"
I would like to know whether I need to upgrade my Exchange infrastructure to
Exchange 2007 to enable the use of Microsoft Dynamics CRM 4 for outlook
plug-in, I can't find any documentation stating that Exchange 2007 is a
pre-requisite or requirement.
Kind Regards

[Andrej]

Michael,

The issue is that this particular error occurs when attempting to install
CRM 4.0 client on Windows 2003 Terminal Server which never had any Exchange
2003 Server, including Management Tools installed. It does, however, have
Outlook 2003 profiles that are and/or were once configured for Exchange 2003
server. Same error occurs on 3 different networks. No problems experienced on
new terminal server that has Outlook 2007 set up for Exchange 2007 profiles
only.

[Andrej]

Resolved

Solution (ONLY for server that does not run any production Exchange
servers), in my case issue was with Terminal Server.

Open registry editor.
Export everything under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange key.
Delete the key.
Install CRM client and then re-import the key back in.

[MValpreda]

Thanks! I got the same error with the same environment and this cleaned it
up. Kudos Andrej!

[Anonymous Bosch]

EXCELLENT solution.

This error happend for me with the Outlook client running Office 2007 on
Vista SP1. Clearly, I did not have Exchange installed! I exported the key,
deleted it from the registry, then re-ran the configuration manager. It works
now!

Thank you!

[Alan W]

I am attempting to apply your fix on our Terminal Server and I have a problem
that has come up and is causes big issues with the logged in user. When they
try and run the Configuration Wizard they get the error and if I go in as
them and remove the exchange key from the HKLM then it works. Do we not need
to import the exchange key back until all users have been configured or what
is recommended as best practices?

Post by Andrej
Resolved
Solution (ONLY for server that does not run any production Exchange
servers), in my case issue was with Terminal Server.
Open registry editor.
Export everything under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange key.
Delete the key.
Install CRM client and then re-import the key back in.

[Scott]

Andrej,

I have a very similar situation - Terminal server running 2003; the Exchange
2003 is on another server and no Exchange components (except for the client -
Outlook) have been installed on the terminal server.

I have found that simply removing the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Setup
resolves the issue without any problems for the users. If a user is in the
middle of the CRM configuration wizard and they receive the error that they
cannot install it on a computer running Exchange, I can remove the key, they
click 'Back', and then they can continue without hinderance through the
wizard.

I don't know what causes the 'setup' key to keep getting put back in there,
though. Has anyone else seen this or know what causes it?

Thanks!
Scott

Post by Andrej
Resolved
Solution (ONLY for server that does not run any production Exchange
servers), in my case issue was with Terminal Server.
Open registry editor.
Export everything under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange key.
Delete the key.
Install CRM client and then re-import the key back in.

[innsomnia]

Same problem with Vista SP1 + Exchange 2010

Post by Andrej
Resolved
Solution (ONLY for server that does not run any production Exchange
servers), in my case issue was with Terminal Server.
Open registry editor.
Export everything under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange key.
Delete the key.
Install CRM client and then re-import the key back in.

[reitton]

I actually ran a process monitor and caught BackupExec inserting this key
over and over again repeatedly breaking CRM in a Citrix environment. I also
built a new farm from the ground up and it worked fine for months before
BackupExec was installed then it happened again.