Discussion:
installing CRM 4.0 for Outlook Offline
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Claudia
2010-03-04 13:13:01 UTC
Permalink
When I try to install on a Client With Office 2003, the crm 4.0 client for
Outlook Offline version, using the setupclient.exe. at the and the
installation terminated with an error: "Installation prerequisites failed".
what is the problem?
Could you help me?
Claudia
Shawn Dieken
2010-03-06 21:45:01 UTC
Permalink
Hi Claudia-

Can you look in the log file at the bottom of the log file and scroll up
until you see this error message and see if you can identify which prereq
failed to install? There may be more information there as well, so you can
possibly see a specific error code for the prereq whether it be SQL Express,
.Net, etc.

Also, make sure you are using the latest client download and select the
"Update setup files" to get all the setup updates
http://www.microsoft.com/downloads/details.aspx?FamilyId=60C4A6CC-59D7-416E-9F44-0AE8FF249768&displaylang=en

Hope this helps.

-Shawn
Post by Claudia
When I try to install on a Client With Office 2003, the crm 4.0 client for
Outlook Offline version, using the setupclient.exe. at the and the
installation terminated with an error: "Installation prerequisites failed".
what is the problem?
Could you help me?
Claudia
Trev Farquharson
2010-08-02 06:29:34 UTC
Permalink
I have had spent the past week trying to figure out where to place SQLExpress.exe so it doesn't download it from the internet. The error message I got was it had to be in SQLEXPRESS\SQLExpress.exe. It turns out the folder\file needed to be named SQLExpr\SQLExpress.exe. Drop the "ess" and it works every time.

Other prerequisites are also downloaded if they are not in the root folder with the setupclient.exe as per the install log. Hope this helps you or someone.

Trev



Claudia wrote:

installing CRM 4.0 for Outlook Offline
04-Mar-10

When I try to install on a Client With Office 2003, the crm 4.0 client fo
Outlook Offline version, using the setupclient.exe. at the and th
installation terminated with an error: "Installation prerequisites failed"
what is the problem
Could you help me
Claudia

Previous Posts In This Thread:

On Thursday, March 04, 2010 8:13 AM
Claudia wrote:

installing CRM 4.0 for Outlook Offline
When I try to install on a Client With Office 2003, the crm 4.0 client fo
Outlook Offline version, using the setupclient.exe. at the and th
installation terminated with an error: "Installation prerequisites failed"
what is the problem
Could you help me
Claudia

On Saturday, March 06, 2010 4:45 PM
Shawn Dieken wrote:

Hi Claudia-Can you look in the log file at the bottom of the log file and
Hi Claudia

Can you look in the log file at the bottom of the log file and scroll u
until you see this error message and see if you can identify which prere
failed to install? There may be more information there as well, so you ca
possibly see a specific error code for the prereq whether it be SQL Express
.Net, etc

Also, make sure you are using the latest client download and select th
"Update setup files" to get all the setup updates
http://www.microsoft.com/downloads/details.aspx?FamilyId=60C4A6CC-59D7-416E-9F44-0AE8FF249768&displaylang=e

Hope this helps

-Shaw

"Claudia" wrote:


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