CRM 4.0 - Microsoft Outlook Client

Dilmer Valecillos

2010-09-23 17:42:03 UTC

Guys,

We've Microsoft CRM 4.0 Server roll up 8 as well as CRM Outlook Client on
the same roll up version. Our Internal Web Access works without problems
users get to it and they're automatically authenticated. IFD Development is
the same way except they're prompt through a login page for their username
and password when they're coming from an external network.

Ever since we moved to a new facility users are experiencing problems
connecting to CRM using their outlook client, I have a test machine where I
have the CRM Outlook Client install and has always worked. These are the
steps I performed to mimic what our users are having:

1- Remove CRM Outlook Configuration by launching the Configuration Wizard.
2- Re-run the Configuration Wizard and select " My Company " where it ask
you the different connection types.
3- In the Intranet Access and Extranet we put:

Intranet: http://mycompany.net
Extranet: http://mycompany.com

When I continue on I get a error message stating:

The Request failed with HTTP status 404: Not Found

I'm unsure why the outlook client can't find our webserver but I can login
to CRM Web Access without problems using the same Intranet URL I specified
before on the same machine. Any Ideas?

Thank you very much
Dilmer!